A flexible and easy to use solution, PRONTO-Xi
Service Management accelerates call resolution and simplifies
contract management.
With customer calls and
product history at your fingertips, you are set for informed and
timely decision-making.
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PRONTO-Xi Service Management
provides an easy and flexible framework to map your Service Level
Agreements to your customers’ requirements. Whether you run a fleet
of vans carrying parts, on-site engineers, or a pool of technicians
with various skill sets, you have the tools to exceed customer
expectations while increasing the profitability of your operation.
Optimised queue management and automated call escalation with timely
alerts ensure you meet contractual obligations, reduce legal risks
and maintain customer satisfaction.
PRONTO-Xi Engineer Scheduler is an optional extension to PRONTO-Xi
Service Management, with an easy to use graphical user interface. A
simple drag and drop allows you to allocate calls to available
engineers, move calls to another date or time and reallocate a call
to one or multiple engineers.
