PRONTO-Xi Mobile Service dramatically improves service operations
where your technicians spend their time chiefly in the field
responding to repair calls. Mobile Service boosts productivity and
can help achieve more competitive Service Level Agreements. Mobile
Service offers significant advantages over traditional methods
including:
- Elimination of inefficiencies and errors resulting from
double-entry of data;
- Improved communication with field staff;
- Improved customer service through improved access to
information in the field;
- Reduced resources required to support staff in the field.
Mobile Service uses asynchronous communication with the server,
allowing service technicians to process transactions anywhere, even
when they are not online.
Service technicians on the go can:
- View pending calls;
- Process calls including recording travel and work times;
- Record notes and view past notes on a service call;
- Check and record Occupational Health and Safety (OH&S)
conditions;
- Use spare parts carried in the technician’s van or purchase
spare parts for use on a service call;
- Capture a customer signature confirming call completion.
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