INFORMATION SYNERGY

PRONTO-Xi Service Management provides a flexible and easy to use solution that accelerates call resolution and simplifies contract management.

With customer calls and product history at your fingertips, you are set for informed and timely decision-making.

PRONTO-Xi Service Management provides an easy and flexible framework to map your Service Level Agreements to your customers’ requirements. Whether you run a fleet of vans carrying parts, on-site engineers, or a pool of technicians with various skill sets, you have the tools to exceed customer expectations while increasing the profitability of your operation.

PRONTO-Xi Service Scheduler

Calls can be entered and prioritised by customers over the Internet and real-time information keeps your customers informed of their call status at any time.

Optimised queue management and automated call escalation with timely alerts ensure you meet contractual obligations, reduce legal risks and maintain customer satisfaction.

PRONTO-Xi Engineer Scheduler is an optional extension to PRONTO-Xi Service Management, with an easy to use graphical user interface. A simple drag and drop allows you to allocate calls to available engineers, move calls to another date or time and reallocate a call to one or multiple engineers.